If you’re just starting up in business or are already established but finding it a little difficult to handle overflow calls, then using a telephone answering service is the answer. Professional telephone answering companies online offer clients a 24/7 service for businesses large and small. In today’s competitive business world, it’s essential that customers can talk to a real person, whatever time of day or night.
Established online companies can provide you with highly trained receptionists who will answer all of your incoming and make outgoing calls. Your clients will be routed through to a call answering service where they will receive a quick response to any query. Any messages taken can be faxed, e-mailed or sent as a text message to your business so you can deal with them without delay. This type of live 24 hour telephone answering service can also help streamline your business operations enabling key members of staff to focus their attention on other areas. To see how telephone answering services can benefit your business why not arrange a free trial?
As well as telephone answering services there’s also message taking services provided by online specialists. Once your calls have been answered by dedicated receptionists who will behave as though they work directly for you, messages can be forwarded using a variety of delivery methods such as SMS to your office or mobile. Call handling experts realize that some messages just cannot wait so every message will be quickly forwarded. Experienced direct message taking service teams act just like your personal assistants throughout the duration of your contract.
Rest assured, you are in total control of any messages taken on your behalf which may be when you are out of the office for a couple of days or away from your desk for a few minutes. Deciding to use message taking staff for your company will give peace of mind that all calls and messages are handled professionally so you can concentrate on other business. To find out more about direct message taking services and overflow call handling, get in touch with online consultants.
If your business requires out of office cover to ensure that no client calls are missed, a 24 hour emergency response service is ideal. Every call will be answered quickly and efficiently by reliable telephone answering personnel in accordance with your instructions. You can expect excellent customer support for all your clients so business continuity is not disrupted in any way. The cost of telephone answering as well as message taking services for holiday and temporary cover is extremely cost-effective. Holidays and staff absenteeism due to illness can really affect business operations, so how about hiring fully trained telephone PAs while you are short staffed? If your business hours are long, don’t worry, 24/7 support can be provided. Leave your calls and messages in the capable hands of a reliable company that offers a personal service day and night.
For something a little different check out virtual receptionist services. Virtual receptionist services are just what’s needed for start-up businesses, one-man bands, as well as small firms that are struggling to cope with customer calls and messages. Creating a professional impression to your clients is absolutely essential whatever type of business you have. Not having enough time to answer calls, take messages and communicate with customers will soon have a negative effect on your business. Friendly operators will act as a personal receptionist, answering calls via a virtual phone number and relaying messages to you directly. Some of the many benefits of virtual receptionist services are as follows:-
24/7 live cover from a professional team to ensure no calls are missed.
All calls will be answered on time with the highest level of etiquette.
A professional account manager you can trust who will always be on hand to ensure a hassle free service is maintained.
Your telephone calls will be answered within 6 seconds. Clients won’t be kept waiting nor will they have to listen to annoying music which can be very frustrating.
A tailor-made service to match your business requirements. There’s no limit to the volume of calls that can be answered.
All business sectors are more than welcome to use telephone answering and message taking services.
Whatever level of service you require flexible pricing options can be arranged. At the end of the day telephone calls and messages are the personal link between you and your customers. Missing or being unable to answer or respond to messages sends out the wrong signal to clients. This can result in a loss of business which of course will affect your profit margins. Likewise, if you rely on an answering machine to keep in touch with clients, recent statistics have shown up 7 to 10 people usually hang up as soon as they realise they are not speaking to a person directly. What’s more, most people rarely call back.
With this in mind you have nothing to lose and everything to gain by making enquiries about a no-obligation free trial to see just how efficient call answering and message taking services are. Living up to a promise of providing a professional service is what online customer communications specialists do best. Why take any risks with your business when you can use the telephone answering and message taking experts?
To find out more about overflow call handling, message taking, emergency response, virtual receptionists along with holiday and temporary cover, spend some time reading positive online customer testimonials. Businesses around the UK have been more than happy with professional telephone answering services provided by recommended online companies.
If you have any questions or need more information, submit your name, e-mail address, company details and telephone number. In return you will receive a swift response about the different services on offer that also include outbound services and a media response and brochure. Make contact today for free telephone answering and message taking trial options, it’s a decision you won’t regret.
Paul Polglass is a business consultant with over 20 years experiences in helping companies streamline their operations. He is particularly interested in exploring how efficient telecommunication systems such as a direct message taking service can increase productivity.